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I do believe this company is growing and learning the ropes, and perhaps not the easiest way, but I believe they will get there. I used my Rattan ebike a total of three times and charged the battery twice after the last charge the battery failed, it will not accept a charge. Demand is very high and they are trying to keep up, and every business is going thru some issues right now I believe with Covid-19 playing a huge factor. Unfold the pedals and that's it! Took about 2 hours to assemble and make adjustments. Now, riding your bike and let's go for a trip! example when braking? I'm 6'4" and almost 260 pounds and it will hit about 15/16mph on the motor alone for me. Doesn't fold Class 3 Ebike So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better. There were no tools nor instructions on how to assemble it. I rode the ebike a few times and within 3 months it stopped working. But let us not forget the end goal; in the wise words of T. S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Thanks. Our Fatbear just arrived today. So smooth and sassy we just purchased another one two hours later. I purchased two Rattan electric bikes. If you want excellent customer service, be prepared to pay 3K to 4K for a high end bike from a local shop. Tip for consumers:Don't quite know how this, Don't waste you time trying to get in touch with them. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts). Many promises of getting me the replacement parts I needed. Choosing a selection results in a full page refresh. Plus I think it looks sharper and it has Suspension this is a must for a comfortable ride. They also have an unreasonable and expensive return policy. I just hit 650 miles with zero issues and still truckin'. I thinks it really helps to raise the value of this bike, even though its price is a little bit high, they offer two-year warranty which is pretty generous and kind of above average. i got 2 bike one without seat the other one throttle not working i sent picture of bike no response i search contact number but not accepting when i called i search website i sent many emails letters never reply i paid 2700 dollars i feel very sad and regret why i bought that 2 bikes i cant use it and lots of money now o just waiting and hoping to response and wait for action for my complain i never recommend this. Pray nothing goes wrong with you bike. This thing hauls to 25+ with no problem. Tried to find one online but was not able to. I love their description on their website, they said it`s supposed to be as fast and powerful as a live ,fat bear, which that really cracks me up. Don't do business with them!UPDATE: Finally got the bike after I filed a report with PayPal and the Better Business Bureau. My husband and I are spending more time together outdoors because of these E-bikes. Becasue you will nerver know how beautiful the world is before you go outside. {"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}, Free U.S. Bike works great. You will not be bummed out. 750 W Motor Such fun. In addition the Rattan came with strong integrated rear rack and back jumpseat that was $100 add-on with the Rad AND cruise control, which I use ALOT. Let me tell you, we have just as much fun on these Ebikes as we did with the big bikes. Over 400 miles no problems, awesome bike. There is no support. Cheers! Have had this bike for two weeks. Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. But we still clearly understand that there are many places where we are not perfect. You can charge the battery on/off the ebike with the key by your convenience. I've been contacting the company since then including sending video and photo evidence. Well, I got mine up to 36.6 MPH going down a small hill! If you notice any problems under the warranty with your bike, please contact Rattan at, Platform of the purchase, such as Amazon, Brand Store, etc. This was a big change and we had doubts we might regret it. i'M BUYING A RAD. I've contacted BBB so hopefully they can help me get my money back. I was wanting an ebike as I'm a chronic pain patient with a bad back and pedaling does not work well for me on it's own. Where we live alot of people have the Rad PowerBikes (specifically Radrunners) so I decided to compare the two before purchase and see what was so great about Rad over Rattan. How are you learning about the FEB Ship date? We are super upset Save yourself the disappointment>. My LM-750 arrived defective. There was a link to the manual on the website, but the link does not work. (If purchased on Amazon, Please also include the seller name on your order), The email and shipping address you used when placed order, Pictures/Short videos of the problems and a brief description of the problems, . Contacted Rattan support via email and received a response, within 24hours, to send pictures of issue. Yamee Fat Bear 750S Fat tire (Double Suspension), 750W Powerful Electric Mountain Ebike------Yamee XL. We are all a little wild at heart, are we not? They do not respond to emails or chat. Top Speed pedal assist 28 miles an hour! The factory had used different size prongs in the port of the battery. The return policy is 150 charge against the purchaser for a broken bike. We can easily ride 30 miles in an afternoon. I had to go online and surf the internet for the LCD control unit's manual. Have loved ridding them until a month ago when one of them caught on FIRE in my garage I burnt my hand putting out the flame on the battery and charging port. Shimano 7 Speed Gear Shift System, and 350W motor this power is what I need. Rattan Ebike ranks 19th among Bicycle sites. I even ordered the controller I was suppose to get separately on Amazon, and I couldn't get it to work.Save your money for a Rad bike or something. I was told Yamee is the "luxury higher quality" product from the same company. I took a chance on you and I am so pleased I did. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Nice bike terrible customer service. Here's what I found: Horrible, just horrible customer service. So happy with this bike. There are so many bad reviews from other people describing similar experiences to my own, I wish I'd seen them before I spent all that money! Fenders I will not ever buy anything from this company again and i urge anyone else contemplating a purchase from Rattan to think twice. For the past 20 years we rode motorcycles. There is much to be gained from traveling and seeing the world. Here are 8 tips for writing great reviews. Not much help at all. Battery died. Hope this helps some people with their issues with service. With the 48V 10.4Ah Lithium battery, you can reach a range of up to 60 miles per charge, up to 20MPH. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better. I called the phone number and it was no good. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. One phone number on their website doesn't work, and the other is a 900 number with a voicemail which doesn't even identify their business. Online only customer service but serviceable at any local electric bike shop Save your time and money, shop elsewhere. Products used:Rattan 750 LF Electric Bike. With the touch of a button you can change the class rating, switch from the throttle model to pedal assistance. With age creeping up we decided to sell the motorcycles and buy two Ebikes. Disgusting company. Call Us To Order 817-657-9772 Mon-Sat 10am to 4pm EST. Can wait to travel all over with this new portable bike! I find to get a prompt response I:1) Write my order number in subject line of email (most important) 2) Attach my receipt3) Attach photos/videos if needed4) Describe thoroughly the problem5) Give them a possible solution or two that would make me satisfied to resolve the issue. Just enjoy the smooth and peaceful travel. ** total_quantity ** | ** unit_price ** / ** unit_measure **. So Rattan is worthless, My friends bought a couple of bikes there and told they were great. I am very happy with the bike performance and customer service provided by Rattan North America. Getting superior performance from batteries and no mechanical issues. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. No front suspension Customer service with Rattan has been good to me, unlike some of the other reviews here. So far i have not been disappointed. You have been warned. I got it rather quickly, the price was suitable, and the bike was just like the one shown on the site. I think with the cheaper electric bikes primarily want to sell you the bike and will only cover manufacturer's defects and certain warranted items. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Battery won't seat properly due to wrong base. No one answers the phone, message box full, no answer on chat. 65 pounds without fenders Folds up for transport Went through PAY PAL they took our money and now we can get NO INFORMATION WHATSOEVER of said bike. To purchase replacement parts from us, please contact us at, *Note, we DO NOT accept return of the bike. Ordered online and got tracking information and received the bike within 5 days. The claim can't do nothing. The one I received doesn't have a speed limit setting which means I literally cannot ride my bike here in Canada without risking getting arrested. I was so excited, but all these experiences have really soured me to this experience. RIP off. Very happy with the quality of the bike and support from Rattan folks. Very impressive! This company does not typically respond to reviews. During these five years, we have grown a lot and won the praise of many customers. Thank you Rattan for an amazing bike! The company wont communicate after numerous phone calls and email to the problem Do your research and buy from a company that will stand behind their products. Now I have to fit a different display and controller. Price $1299 Contacted customer service, was told there is no option, no substitute, no other solution and to "contact" Amazon and maybe they can help me out. Dont expect help when parts break down in a year or two. There is much to be gained from traveling and seeing the world. 64 pounds with fenders I put pressure on them and they said they sent it last week. 150 shipping paid by customer and no more than 10 miles. I bought 2 bikes and they worked pretty good but then a battery died within the first year so it was under warranty. Decrease quantity for Rattan Challenger 2022 Mountain Ebike, Increase quantity for Rattan Challenger 2022 Mountain Ebike. Class 2 Ebike This eBike meets or exceeds all expectations. I bought a bike for over $1,000 and its been over 8 months. Have used them for all tasks including some long recreational rides. They are built like tanks, get a lot of attention, much safer, and they are fast. Rattan provides up to 2 years warranty for their bikes. Local Rad bike shops or mobile units in some cities (not included- you pay a premium for the service) I strongly encourage everyone to go with a company that takes pride in its service. If you have any problems with the product, please contact us at. I sent them an email about this, and they very quickly responded, thanking me for choosing Rattan and refunding to me the discount! Ordered a bike they said they shipped it but nothing sent per FedEx. But let us not forget the end goal; in the wise words of T. S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Bike showed up damaged. Horrible company. Only one gear Then you will find that we are not selling you a cool bike but the amazing scenery along the way. As the manufacturer, we offer competitive prices for the parts of our bikes. We should all embrace at least a little wanderlust. Anyone can write a Trustpilot review. We are all a little wild at heart, are we not? Overall I'm pretty happy with the bike and I will eventually update this review after it's received a lot of love, I encourage anyone who is thinking about getting into the ebike world to seriously consider this. I would recommend this bike for the price. The owners manual was highly vague. Phone number doesn't work and I keep getting the same email asking me to make sure the battery is connected. I emailed customer service and after a few weeks got a response and they were sending me a battery. Bet if I pay for a new one they will hear me then. They still have not contacted me. Our Rattan Bikes have made biking an event now, rather than an exercise. This has been a great investment for us and will keep us on bikes for years to come. Can you share a success story using rattan ebike? We upgraded the challenger2022 frame which you'll find is lower in height compared to the older frame, to accommodate more people. Bike Made in China, shipped from WA With the throttle mode enabled this thing can get up and go easily and quickly. Now they say the replacement part is discontinued. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But let us not forget the end goal; in the wise words of T.S. Hubby ordered a bike from RATTAN. I have tried multiple times over the last 18 months to get this resolved. All reviews are published without moderation. Well, all they did was generate a fed ex ticket but never sent anything. It climbs hills with ease and the ride is very smooth. The tires needed a little air, but still had enough in them to ride to the gas station and inflate the tires properly. So, I decided to make a buy too. I realized after ordering on their site that I forgot to enter the discount code that would have saved me $200 (total for the 2 'Challenger' bikes that I ordered). Bought mine(XL)on indegogo and got it in June. She had a Harley and I an Indian. Took it out for its first ride in about 5 mins after unpacking everything it was read to go! Par for the course, apparently). Shipping On All E-Bikes | Authorized Dealer, The following parts are covered by our 1-Year Warranty, Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. But we still clearly understand that there are many places where we are not perfect. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee, The product has been in any accidents, such as traffic accidents, The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. Standard headlamp WHen did you order? Questions? There is much to be gained from traveling and seeing the world. I needed a replacement. all good runs nicely. This company is chinese and they have unreasonable and slanted support policies that will not offer a full refund. I've put 12 miles on the bike so far and Im loving it more with every ride. Mon-Fri 9a-5p PST Call or Text 702-625-2790. They also have unreasonable return policies that are created to no give you full credit. 750 W Motor I sent the pictures and got a reply from support, with a Fed X tracking number. Company Location: 8833 flower Rd,Rancho cucamonga, CA 91730, Warehouse Location:2268 EAST Foothill BLVD pasadena CA 91107, Customer Support:Monday - Friday 9 AM - 5 PM. Easily view important info such as battery capacity, speed, pedal assist level, distance traveled and more. Brakes don't function well. . Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." We hope to pass a positive attitude towards life to all through our products. Gain trust and grow your business with customer reviews, Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. Price $1199-$1299 We hope to pass a positive attitude towards life to all through our products. Price and other details may vary based on product size and color. Contacted Rattan and they've supposedly sent a different bottom and expect me, the consumer, to replace. Well that was in February and I still dont have a battery and cant ride my bike. Now, riding your bike and let's go for a trip! That's where the good part ends. Your recently viewed items and featured recommendations, Select the department you want to search in. Tip for consumers:Look for a company that offers real support, answers the phone, if you have bad luck and receive a faulty bike you will be glad. Warrenty is only good if you can speak to company. Our dedicated customer support will be more than happy to assisting you. Excellent machine at a great price. I would recommend this eBike to any and everybody! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Arrived rim bent, throttle no work and PAS dangerously aggressive. Becasue you will nerver know how beautiful the world is before you go outside. I tried contacting them about it and it was the most frustrating back and forth where I sent detailed explanations, a video, photos with markings and text to overcome the language barrier, and they never addressed my issue. This bike has made it possible to do that again! Would recommend to anyone! Radrunner: Built like a tank. Rattan and Yamee are the same company. Ordered bike Sunday Night and received Tuesday! Information provided by various external sources. On any level above 1. THE COMPNY GAVE ME A FULL REFUND AND A RETURN SHIPPING LABEL. Since new the controller reverts to the wrong tire size and pas levels. Support does not answer phone calls and message box is full. No one ever replies my bike was 3 weeks old battery charger died. I have almost a hundred miles on my I-PAS Rattan LM750 and enjoying every mile. 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These bikes should be low maintenance or maintenance free for a long time after purchase. When it finally got here, there were scratches, the part that holds the battery on was broken, the tires are paper thin, and several parts were just bouncing around loose in the box.and holes in the box. We use cookies for analytics, personalization, and ads. The pedal assist modes are fantastic, I can pedal and exercise, but when my knees start hurting I can go pure electric mode and rest them. Using LG as a manufacturer is a great comfort. YES? Rattan sent the adapter and all is working good now. Our team has only been in existence for only 5 years since its inception. There are warnings about how to properly operate the battery which don't make much sense in the broken English. I-pas on a rattan challenger pro how does it work on my model. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Total unprofessional and irresponsible person. got 2 bike without seat and throttle not working i contact rattan not accting calls emails many times no response im frustrated i cant use my bike and i paid 3k. I fixed the tubes and rode the bike for 3 minutes, rear tire went flat again. I have seen a lot of negative reviews, but this was not my experience. Wow! No worry about being stolen. I have filed a claim with Amazon, I will update upon conclusion. Bike Made in China, shipped from SoCal When I do the above, I get a prompt (within a day) response. BUYER BEWARE. Great work guys and gals at Rattan. Im a 100% disabled Veteran and have bad knees that prevented me from riding bikes. I don't know what I was expecting ordering from a Chinese company.Not only did they send me the wrong color bike, but it had the wrong controller on it. THIS COMPANY IS A TOTAL SCAM !!! They've been very dodgy, evasive, and slow, to say the least. So it's best to buy a quality bike at the gate for the money you have. Verification can help ensure real people write reviews about real companies. Suspension front forks Rattan and Yamee bikes are the same, do not buy either of these brands. when coasting? Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. During these five years, we have grown a lot and won the praise of many customers. They will not respond to emails and will not send the bike. Ultimately, the Rattan was the clear winner at this price point and I went for it. Becasue you will nerver know how beautiful the world is before you go outside. Read 1 more review about Rattan Ebike Store. Its 750W motor has an Intelligent Pedal Assist System dedicated enabling the motor to give assistance to the rider more efficiently. Another plus is we plan on attaching them on our motorhome instead of hauling a vehicle behind it. Some of the pieces of the bike were installed backward. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. Premium headlamp Over all the bike feels steady and sturdy, and of good quality. We should all embrace at least a little wanderlust. Don't expect any after purchase support. They do this purposely to push back returns that have a 15 day limit. We use dedicated people and clever technology to safeguard our platform. I highly recommend this bike to everyone! 2022 Trustpilot, Inc. All rights reserved. The performance is great. With speeds up to 20 mph, It will get you everywhere swiftly. Please refer to the following table for the warranty for specific parts. We have had our Rattan LM750's for a little over a month now, and quite honestly, despite some of the negative reviews, we love ours. The control manual said the eBike is a level 3 unit and governed to 28 MPH. Rattan Ebike has a consumer rating of 3.6 stars from 15 reviews indicating that most customers are generally satisfied with their purchases. My bike is charging right now, but at the rate things are going, I doubt it will turn on (UPDATE: I was right, it doesn't. This thing is so well designed and built that I was completely stoked to get it on the road. Couldn't contact or get reply from them. Also, if Rad bikes (BBB rating F) need so much maintenance that they require a mobile service, that's a red flag to me. Plenty for a days adventure or most trips to travel and back. Not the only issue I've had with them, and I'll update here as I deem necessary. We are having a small issue right now with our two bikes, but we are confident enough in the product and the company that we ordered a third bike today. The bike was shipped the day after order, it arrived in excellent condition, set up and assembly was easy and fast. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. We should all embrace at least a little wanderlust. DONT DO IT! Company will not respond. This E Bike is exactly what I expected, bought it about a month ago. Bought the LM750 and an extended battery shortly thereafter. Our team has only been in existence for only 5 years since its inception.